Services business line

In this section you can find more information on the Services business line, such as key figures and market drivers. Services business line is part of the Services segment. See also the Services at a glance -video and Services presentation from Capital Markets Day 2023.

The Services business line provides services and solutions mainly for the pulp, board and paper, tissue, and energy industries. The offering ranges from spare and process parts, workshop and roll services, and fabrics all the way to field services, maintenance development and outsourcing, as well as process upgrades. The services are complemented by onsite and remote Industrial Internet solutions. Valmet also provides learning services that give customers access to more than 200 courses and a variety of training courses. Services are offered globally through more than 130 service centers and by approximately 6,000 service professionals

Of the world’s approximately 3,800 operating pulp and paper mills, more than half purchase services from Valmet annually. The top 20 customer corporations represent approximately 50 percent of the Services business line’s net sales volume. The most important geographic markets are EMEA and North America. Business is handled primarily on a transactional basis, but also increasingly through long-term corporate or mill agreements.

Services in 2022

Service 2022.PNG



Market drivers


Market position*

Market share*

Market size and growth*

Market Drivers

#1-2 ~21%

EUR 8.0 bn


• Increasing pulp, tissue, board and energy production and capacity utilization
• Customer demand for resource efficiency, productivity, end-product quality, Industrial Internet services and reduced environmental impact
• Customer focus on core operations, decreasing their own resources and outsourcing of non-core operations
• Size and gradual aging of installed base and capacity increases
• Closures and conversions of uncompetitive production lines

*Market position, market share and estimated market size calculated from year 2022.