A Service Agreement is a joint commitment for a shared journey forward

At Valmet we have had the pleasure to work on a shared journey with our customers around the world for over decades. One way to benefit of our experts' experience and knowhow, and getting them as part of your team is through Service Agreements. The agreement might be big or small, we are always committed to moving your performance forward. Service agreements also bring alive our core commitments: Safety comes first, Close to you, Solutions to your needs and People you can trust.

Agreement targets aligned to your KPI’s

The scope of the agreement can include services for reliability, performance or new technology – or services for all of them. Common for all, the agreements are always aligned with your business targets. You will have our experts working as part of your team or available when needed. We deliver improved predictability and reliability of your processes and overall performance, leading to savings in time and money. Let's share our journey forward!

The benefits of a service agreement in a nutshell:

Agreement aligned with your Key Performance Indicators (KPIs).
Aligned way of working together for shared goals
“Fast lane” availability of assigned experts
Improved predictability of your process and costs
Effective execution, saving time and money through fast decision making
Joint innovations
Peace-of-mind on agreed content
Results that improve your process reliability and performance

We have gathered together stories on successful co-operation based on service agreements between our customers and us. Have a look!

Customer success stories and articles