Service agreements for board and paper making

Strengthening collaboration throughout the lifecycle

Service agreements for board and paper making

Every day, board and paper producers face new challenges in a fast-changing business environment. At Valmet, we believe that the best results come from working together throughout the lifecycle of your production process, from planning and start-up to full-scale operation and beyond.

Easy purchasing

Secured availability of products and resources

Financial stability

Performance results based on mutually agreed targets

We can support you with your main challenges in board and paper making

Reduce the environmental impact	Use resources efficiently	Secure availability targets	Meet planned KPIs	Accelerate the start-up curve
Ensure safe and reliable operations	Improve process performance	Staying competitive with the latest innovation	Utilize opportunities of digitalization	Securing skills and competences

Long-term collaboration creates success for board customer

Pulp and energy customers' success stories

During the Valmet Customer Days our experts demonstrated some captivating pulp and energy case insights. Meet our experts and watch how we are succeeding together with different customers.

Meet Samppa Ahmaniemi, our Vice President of Board and Tissue Services. He will show you how we can create success by supporting our customers in every stage of their lifecycle.

Are you ready to succeed with us?

Our experts are here for you and ready to discuss your challenges. Answer a few questions and we will contact you shortly.

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Partnership throughout the lifecycle - customize your agreement to fit your needs

Together we customize the agreement to your needs whether it is about easy access to Valmet experts, high quality products and services, financial stability, or continuous development of performance to reach mutually agreed targets.

The agreement execution model based on your needs contains the following steps:

Ease of purchasing
Availability of high quality parts and products
Availability of experts bringing OEM know-how
Asset performance and financial assurance
Continous development and ensured performance

Several agreement models suit various needs, ranging from corporate-level frame agreements to mill-level partnership agreements.

Agreement based on customer needs

Examples of our wide range of agreements:

Our maintenance service agreement, which includes scheduled service visits, combined with tail threading analysis and preventive maintenance actions helps to manage overall operations around the tail threading process and creates a systematic way to operate and reduce tail threading times. Read more about tail threading.

Roll Service Agreements provide a comprehensive and systematic approach throughout the lifecycle of the rolls to maintaining and optimizing roll performance across board, paper, tissue mills, and pulp drying lines. These agreements deliver tailored services – maintenance, upgrades, and condition monitoring – to ensure smooth operations, cost savings, and improved reliability. Read more about roll service agreements.

Our tailored agreements offer full portfolio of air systems product support and service including air and pulp dryers, steam and condensate, hood and process air systems, runnability systems and dust systems. Read more about air systems.

Flexible agreement package provides field services with mutually agreed number of hours of service to be used withing the agreement period. It can include inspections, outage planning, troubleshooting, tuning, optimization, remote monitoring, training or onsite services to improve your mill operations. Read more here.

Articles and references

Long term collaboration pays off in many ways

There have been many fruits of the collaboration of Saica Paper and Valmet over the past seventeen years. Today, Saica Paper takes pride in its world-class maintenance operations in Spain.

Service Agreement leads to improved machine efficiency at Naini Papers Limited

A Service Agreement helps Naini Papers Limited to boost its overall machine efficiency, leading to increased production and improved paper quality.

Shanying International and Valmet get closer through shared roadmap

Shanying International and Valmet have agreed to deepen their partnership to move Shanying’s performance and process reliability forward. The practical implementation involves a shared roadmap with concrete action points.

Looking for continuous development in paper machine performance

The Spanish paper and cardboard manufacturer SAICA launched its U.K. operations in 2012 with the startup of its PM 11 paper machine in Partington. From day one, Valmet’s expertise has been utilized on site. Due to a recent renewal of the Performance Agreement, the co-operation will continue until at least 2020.

Sustainability and customer needs drive Whakatane’s product development

Whakatane Mill and Valmet have worked together for years – resulting in a strong partnership, both on the business and personal levels. The mill’s performance has been developed to surpass Whakatane’s customers’ expectations and meet the requirements for more sustainable production.

Contact us to start the discussion about Service agreements

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