Service agreements for board and paper making
Strengthening collaboration throughout the lifecycle
Every day, board and paper producers face new challenges in a fast-changing business environment. At Valmet, we believe that the best results come from working together throughout the lifecycle of your production process, from planning and start-up to full-scale operation and beyond.
Better performance
Reach your KPIs with optimized operations
Reliable operations
Minimize downtime and ensure availability
Financial predictability
Control costs with long-term planning and clear pricing
Efficient and sustainable
Use resources wisely and reduce environmental impact
Helping you meet and exceed your targets
- How to plan projects with optimal operational resources and ROI?
- How to accelerate start-up and exceed budgeted production levels?
- How to ensure machinery runs 24/7 efficiently and cost-effectively?
- How to access the right expertise and resources when needed?
Valmet is committed to supporting you throughout the entire asset lifecycle. With our people and comprehensive service portfolio, we help you reach your targets and improve results.
Lifecycle collaboration for optimized performance
Our service agreements begin at the planning phase, where we help establish:
- Preventive maintenance plans
- Spare part inventories
- Data systems and digital tools
- Skilled teams and operational readiness
During the start-up phase, we secure resource availability and provide process and equipment services — ensuring a smooth ramp-up and fast return on investment.
In the operation phase, we focus on continuous improvement, bottleneck investments, and achieving your annual KPI targets — all while supporting sustainability, safety, and performance.
Customer challenges we help solve
Valmet Service Agreements are designed to address the most pressing challenges faced by board and paper producers:
- Reduce environmental impact and use resources efficiently
- Secure availability targets
- Meet planned KPIs
- Accelerate the start-up curve
- Ensure safe and reliable operations
- Improve process performance
- Stay competitive with the latest innovation
- Utilize opportunities of digitalization
- Secure skills and competences
We work closely with you to tailor solutions that meet these needs — ensuring long-term success and peace of mind.
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Tailored agreements to match your needs
We offer flexible agreement models to suit your operational goals:
- Corporate-level frame agreements
- Mill-level partnership agreements
- Transactional service and product delivery
- Asset management with subscription pricing
- Deep collaboration with outcome-based pricing
Each agreement is built using modular service offerings, ensuring a perfect fit for your process needs.
Examples of our wide range of agreements:
Our maintenance service agreement, which includes scheduled service visits, combined with tail threading analysis and preventive maintenance actions helps to manage overall operations around the tail threading process and creates a systematic way to operate and reduce tail threading times. Read more about tail threading.
Roll Service Agreements provide a comprehensive and systematic approach throughout the lifecycle of the rolls to maintaining and optimizing roll performance across board, paper, tissue mills, and pulp drying lines. These agreements deliver tailored services – maintenance, upgrades, and condition monitoring – to ensure smooth operations, cost savings, and improved reliability. Read more about roll service agreements.
Our tailored agreements offer full portfolio of air systems product support and service including air and pulp dryers, steam and condensate, hood and process air systems, runnability systems and dust systems. Read more about air systems.
Flexible agreement package provides field services with mutually agreed number of hours of service to be used withing the agreement period. It can include inspections, outage planning, troubleshooting, tuning, optimization, remote monitoring, training or onsite services to improve your mill operations. Read more here.
Related references and articles
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