Quick resolution of a communication failure between the winder and the mill system at Saica Paper UK
Through Valmet Performance Center remote expert support, a communication issue between the winder and the mill system at Saica Paper UK’s Partington PM11 was quickly resolved. The support enabled a fast return to normal operation and ensured the continued use of the automated process, helping maintain high capacity and minimize the risk of manual error.
Summary
| Customer |
Saica Paper UK, Partington mill
|
| Customer challenge and solution |
The automated communication between the winder and mill system stopped functioning normally. The customer investigated the situation independently and sent a help request with detailed information about their findings to the designated agreement contact persons. Simultaneously, the customer contacted the 24/7 emergency hotline. Thanks to the pre-named Valmet Performance Center contacts who were familiar with the machinery and the situation it was possible to quickly react, pinpoint the issue and collaborate to return the situation to normal. |
| Results |
Fast response to solve the issues and return to normal operation. Continuing to use automated process to ensure high capacity and minimized risk or manual error. |
| Keywords | Valmet Performance Center, Connectivity, Agreements, On-demand expert support, Digital services |
Technical summary - PM11
| Grade | Liner |
| Width | 7800mm |
| Design speed (Winder) | 3000 m/min |
The remote support from the Valmet Performance Center has been very valuable for us. We have also found the various analyses and reports provided by VPC to be highly useful in supporting continuous performance.”
