Digital services supporting proactive maintenance and reliability at Opal
Opal and Valmet have built a long-term partnership in which digital services play a key role in turning performance data into practical actions that improve reliability, optimise uptime and support a proactive maintenance approach.
Opal is one of Australia and New Zealand's largest recycling, paper and packaging businesses. It operates two high‑performance mills in Maryvale, Victoria, and Botany, NSW that manufacture paper which can be used in innovative packaging solutions. Operating in a geographically remote area, Opal leverages digital services, including remote monitoring and access to global expert support to maintain reliability and enable a proactive maintenance approach at its Botany Paper & Recycling Mill.
Digital services supporting daily operations and continuous improvement
At Opal’s Botany Mill, digital services support the daily way of working between the Mill team members and Valmet experts. With remote monitoring provided by Valmet Performance Center experts supported with insights from diagnostics application, the teams together maintain a continuous view of performance and can identify deviations early, making it easier to prioritise the right actions before issues impact operations. This also supports continuous improvement by enabling more informed decision-making over time.
Given Australia’s relative isolation and the limited availability of highly experienced paper machine specialists locally, access to Valmet’s global knowledge base and the ability to obtain technical advice and issue resolution within very short timeframes is considered a major advantage at the Mill. Valmet Performance Center’s board and paper process experts are available around the clock every day of the year to support the Mill’s team.
From early insights to proactive maintenance
Continuous remote monitoring of the performance data and diagnostics application insights together support improvement in critical areas such as the winder, where stable performance is essential for overall runnability. Valmet Winder Diagnostics is a solution that monitors winder performance data and reveals trends, helping detect deviations early and uncover improvement opportunities, while experts at Valmet Performance Center provide recommended actions before any issues impact operations. In addition to current winder-related development, the long-term cooperation between Opal and Valmet has also included diagnostics-based support in other machine areas.
Through remote monitoring, we get regular updates on how the machine is performing, giving us the opportunity to react before issues impact production. This year, we introduced Valmet Winder Diagnostics which is already delivering good results in winder performance. Proactiveness is key to minimising unplanned downtime and improving cost efficiency, and Valmet’s monitoring tools together with specialist support play an important role in preventive maintenance,” says Kerri Baldwin, General Manager, Operations Botany Mill.

Kerri Baldwin, General Manager, Operations Botany Mill
With regular reporting and joint follow-up meetings, the teams can address emerging issues early, support more predictable maintenance decisions, and help maintain stable production, reliability and cost efficiency.
Example of a solved issue supported by digital services: Improving felt functionality and lifetime, ensuring machine runnability - B9 linear press section
| Challenge and solution |
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| Results |
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Technical summary – BM9
| Grade | Recycled liner & fluting |
| Wire width | 6 250 mm |
| Design speed | 1 600 m/min |