At Valmet, quality means delivering what we promise. We build quality into our products, services and ways of working across the entire value chain, creating dependable performance and lasting value for our customers. Ownership, first-time-right quality, zero-defects and on-time delivery guide our daily work, so our customers can count on us.
Quality ownership
First time right
Zero defect
On-time delivery
Right from the start, right every time
Quality starts with our customers. We translate their requirements into how we design, source, manufacture, deliver and support our solutions throughout their lifecycle.
Guided by Lean principles, we prevent problems before they occur. Robust processes, proactive risk management and continuous improvement make quality consistent, delivery after delivery.
Global standards, local expertise
Our Global Management System gives us a shared foundation worldwide. Common processes ensure consistency and transparency, while local expertise and accountability keep decisions close to our customers and drive us toward zero defects.
Independent certification to ISO 9001 (quality), ISO 14001 (environment), ISO 27001 (information security), ISO 45001 (occupational health and safety), and ISO 50001 (energy) provides external assurance. Relevant product certifications confirm regulatory, safety, and technical compliance.
Strong suppliers, dependable delivery
Our suppliers are an essential part of how we deliver quality to our customers. We qualify suppliers carefully and build capabilities together.
Suppliers can expect clear requirements, fair treatment and a partner to grow with; in return, we expect safe, compliant and reliable performance, including on-time delivery. Audits, performance management and joint improvement help create a resilient value chain that safeguards quality from source to customer.
Learning from every experience
Every customer experience is an opportunity to improve. We use feedback, data, and lessons learned to understand our performance and address root causes, and we combine these insights with innovation and digitalization to deliver stronger products, services and operations.
Behind every improvement are people who own the quality of their work and are accountable for the result our customers see.
Processes, systems, and controls matter, but quality ultimately comes down to people. It shows in what we do when no one is watching, how we respond when something does not look right, and whether we take ownership of the customer outcome, not just our own task.
Every delivery is a chance to earn trust. Quality built in from the start, global standards with local expertise, strong suppliers and continuous learning all serve one purpose: keeping our promise and turning it into lasting customer trust.
Quality documents and related pages
