Our technical service team is composed of high seniority technicians, who offer both on-site and on-line remote assistance.
Our teams of experts are available 24/7 to respond to customers’ calls for service, anytime of the week, anywhere in the world.
Our responsive customer service ensures maximum production continuity while minimizing downtime to enhance overall efficiency.
By partnering with our customers, our experts contribute to coaching less-skilled operators, who acquire the knowledge to use our technologies and machines effectively.
Our on-site support task force is responsible for executing ordinary and extraordinary maintenance plans, both scheduled and unscheduled. Thanks to our capillary global presence, our technicians are dispatched as quickly as possible from the call for service.
For troubleshooting and production support that can be executed from remote, our on-line experts connect to the machinery via a remote VPN connection and perform any type of upgrades or modifications requested by customers or support the technicians at the customer site.
In order to help our customers maximize profitability of their production assets, we have launched a program called Maintenance and Service Contracts to ensure adequate maintenance plans are scheduled and executed timely to reach unprecedented efficiency levels by improving MTBF (Mean Time Between Failures).
We also offer line relocation service that includes pre-dismantling assessment, logistic and start up assistance, to ensure production can re-start easily and quickly.