Valmet's way to serve: the right combination of services for every stage in the lifecycle contributing to a sustainable future

Dec 8, 2020

‘Valmet’s way to serve’ concept aims to ensure the right combination of services for every stage in the lifecycle with a lower environmental footprint. The services offering ranges from spare and process parts to outsourcing and process upgrades, with the possibility to complement them with Industrial Internet solutions on site and remotely.


Valmet is streamlining its services for customers globally through ‘Valmet’s way to serve’ concept. The aim is to provide the best customer experience in all the touchpoints of the customer journey. Valmet’s services are based on a comprehensive service offering, lifecycle collaboration and core commitments.

“Over the years, we’ve been constantly developing our services to improve the reliability and performance of our customers’ production processes. Valmet’s unique combination of process technology, services and automation, and more than 200 years of industrial experience lay a strong foundation for helping our customers to reach the wanted maintenance and operational results of their production process ensuring simultaneously a lower environmental footprint,” says Aki Niemi, Business Line President, Services business line, Valmet.

The right combination of services

Valmet’s services offering is designed to match the customer’s specific need, whether it’s reduced energy and raw material costs, reduced process variability, reduced emissions, optimized quality and production, or enhanced overall environmental performance including circularity.

The services offering ranges from spare and process parts, workshop and roll services, and fabrics all the way to field services, maintenance development and outsourcing, as well as process upgrades. The services are complemented by Industrial Internet solutions on site and remotely. Depending on the need, the service solution can be provided as a one-time delivery or as a longer-term partnership through service agreements.

Lifecycle collaboration

The key driver in Valmet’s way to serve is the lifecycle collaboration between the customer and Valmet.


Our vision is to become the global champion in serving our customers.


“When planning the investment, we can set the foundation for optimized operational results with the customer for the production process to come. Services can help to accelerate the start-up curve when ramping up production. By working together in maintenance and operations, we can ensure the maximized reliability and optimized performance of the production process with less impact on the environment,” Niemi says.

The best customer experience

Our four core commitments create the foundation for the best customer experience: “Safety comes first,” “Close to you,” “Solutions for your needs” and “People you can trust.”

“Safety is above everything else in our daily operations, and we support customers in achieving their safety targets. Our professionals work close to customers, through a network of more than 100 service centers, but are also available remotely with the help of Industrial Internet and remote technologies. We work closely with our customers to find exactly the right solution for their needs. We know that trust has to be earned, and we work hard to achieve that goal every day,” concludes Niemi. 


Text Helena Lamberg