Celebrating our service milestone: 50 years of flow control services

The year 2025 marks a significant milestone for Valmet as we celebrate 50 years of service excellence in the valve industry. Since our inception in 1975, we have been dedicated to developing and refining our valve services, investing in the expertise of our professionals, and expanding our global service network. With over 40 service centers worldwide and a team of more than 400 dedicated service professionals, Valmet has consistently delivered tailored flow control solutions that meet our customers’ unique process challenges, ensuring plant availability and minimizing risks.

Starting from maintenance and spare parts business, we have significantly expanded our services portfolio to include more tailored solutions that address customers’ ever-increasing process challenges and the digitalization trends. Today, our extensive flow control services also encompass business solutions and services designed to ensure the availability of plants and minimize risks, reflecting our commitment to meeting the evolving needs of our customers.

“Our services portfolio supports our customer plant reliability. Over the past decade, we’ve continued to expand and refine our offerings to better meet evolving needs, whether that means being close by with skilled service professionals or delivering advanced digital solutions. Our growing network is designed to be responsive and accessible, wherever our customers are.” Says Timo Hänninen, Vice president, MRO & Service, Valmet Flow Control business line.

Global and active service network is crucial for customer excellence throughout the whole life cycle of the plant and products. Our own service centers, employees, resident engineers and extensive authorized service partner network ensure proximity to our end customers. Throughout our development of an extensive service network, design and implementation of digital services capabilities have remained high on our agenda. Today we provide our customers with tailored service solutions that are enhanced by digital visibility of the plant’s performance in Valmet Customer Portal and ValvesNow

“I have now worked with the company for 22 years. Over the years our team has been able to grow the service business from a small group of localized repair shops, each running independently to a cohesive and professional organization with standardized processes, and well-organized facilities. I think as I look back, I am most proud of the team and our growth and development. We have built a team of people who want to solve problems and enjoy working to serve our customers and each other.” Cliff Smith, Director, MRO & Services in North America.

With the acquisition of Flowrox™ products in 2022, our service capabilities expanded to pinch valves and pumps. Our commitment to excellence has been reinforced through close partnerships with our clients, planning maintenance and service activities together to achieve the best possible results. “Developing and implementing continuous improvements to our processes with all service locations to increase efficiency and customer satisfaction” Comments Rainer Wloch, Service Execution Manager, Germany.