Good customer experience at the heart of lifecycle services
Episode # 3
Forward Talks podcast
Great customer experience is definitely a differentiating factor when customers select their partners. In this podcast we hear what good customer experience means to Juan Constabel, Operations Manager for CMPC Biopackaging-Boxboard, Maule and Valdivia Mills in Chile interviewed by Peter Hernandez, Mill Sales Manager at Valmet. With our guests Eero Halmari, Concept Development Manager and Ilkka Kytöjoki, Agreements Manager, both from Valmet, we analyze CMPC’s comments and discuss on a general level how different megatrends impact agreements.
Podcast host
Petri Lakka
Vice President, Services Development, Valmet
Petri works as Vice President, Services Development, and has a decades-long experience in developing services.
Podcast guests
Juan Constabel
CMPC Boxboard
CMPC
Juan is Operations Manager for CMPC Biopackaging-Boxboard, Maule and Valdivia Mills in Chile. He has 30 years’ experience in pulp, cardboard and paper business under CMPC subsidiaries.
Peter Hernandez
Mill Sales Manager
Valmet
Peter is responsible for Valmet’s Paper & Tissue Sales in the Andes Region in South America. He has a Chemical Engineering degree and over 10 years of sales experience in Valmet.
Ilkka Kytöjoki
Manager, Service Agreements
Valmet
Ilkka is in charge of Performance Agreements, as a main contact between Valmet and customers. Ilkka has been working in Valmet over 15 years in many different position, mostly close to customers sites globally.
Eero Halmari
Concept Development Manager
Valmet
Eero is responsible for agreement business development in the area of services. He has worked for almost 20 years in different positions at Valmet, including sales, marketing, account management and project management.
Listen to more episodes
Forward Talks podcast
Forward Talks podcast
