Valmet Field Services cover everything from fast, on-call troubleshooting to planned, practical, and strategic maintenance carried out by field service technicians on a continuous basis at your production site. We plan, execute, manage and develop maintenance activities according to your needs specifically, such as maintenance planning, maintenance schedule, maintenance and operations, factory shutdowns etc.
We serve you both locally and remotely. Using the remote field service possibilities is an easy and safe way to get the process, automation, field service engineering and maintenance expertise and support you need, through our local service center or even without a site visit.
Remote services prove valuable during the Covid-19 pandemic
During the Covid-19 pandemic, the remote services option has proven very valuable for many customers. Read about cases from around the world to discover how Valmet’s experts have helped our customers ensure the continuity of their operations with remote tools and connections.
Field services go remote!
Digitalization is bringing a completely new dimension to the field services typically conducted on site at customer mills and plants. New digital tools, remote connections and online support from a global expert network are making field services increasingly prompt, cost-effective and easy for the customer.
Trust is weighed at challenging times – Valmet aids to resume production at Metsä Tissue’s Žilina site during COVID-19
Metsä Tissue’s site at Žilina is a significant producer of hygiene products such as toilet tissues, household towels and handkerchiefs for Slovakian market. The mill’s two paper machines, PM1 and PM2, produce 80,000 tonnes of tissue paper per year. Valmet has been supporting the site’s production with maintenance service.
Navigator Paper Figueira PM1: People make the success
A regular annual headbox service is the key to the old headbox’s good condition at the Navigator Paper Figueira PM1 in Portugal, which was started up in 1991. A long and trusted maintenance relationship ensures that every detail is taken care of systematically.
Shared values – shared targets – shared partnership
The shared values of safety, sustainability, quality and respect for others have taken Klabin and Valmet a long way forward. Their nine-year partnership in shutdowns continued with their successful annual maintenance shutdown at Klabin’s Monte Alegre paper mill in 2019.
Valmet took the responsibility of the shutdown planning and execution for digestor, bleaching and dryer sections for CMPC. The AR glasses assisted Field Services technicians during the maintenance in CMPC’s Line 2. The equipment enabled a detailed analysis from Valmet specialists without the need of their local presence. The virtual tool provided professionals with more security and assertiveness in the maintenance process.
Valmet and Klabin’s Monte Alegre paper mill continued their successful nine-year annual maintenance shutdown cooperation in 2019. The shared values of safety, sustainability, quality and respect for others have taken Klabin and Valmet a long way forward.
Augmented reality – the new era in mill maintenance
VR, AR, MR, XR… Does it feel like the virtual world is difficult or even pointless to enter? If the answer’s yes, now’s the time to do something about it. Virtual tools are making a breakthrough in the industrial environment, bringing possibilities never seen before.
The new normal – the opportunities of digitalization in industrial maintenance
Digitalization and the Industrial Internet are expanding their foothold in industrial operations. There are already plenty of possibilities to benefit from this development in industrial maintenance - both on site and for learning purposes. The "new normal" is here to stay, strengthened by the Covid-19 pandemic that calls for increasing remote services.
Our Field Services Professionals work alongside you to move your performance forward. Safety, communication and trust are our top priorities when delivering Field Services.
What does it take to be a Valmet Field Services professional? Alberto shares his responsibilities and challenges as a Field Services Engineer specializing in dryer and Yankee cylinder inspections and roll maintenance.
Eliadabe shares the success with the customers and is happy when their production runs smoothly. Trust is earned every day. On site.
Valmet Field Services professional Petr Nechvatal enjoys his work, repairing and maintaining paper machines. Trust is earned every day. On site.