Valmet Field Services
On a shared journey forward, it’s crucial to have mutual understanding.This is most critical on site where Valmet field services professionals work alongside you to move your performance forward. Safety, communication and trust are our top priorities when delivering Field Services.
Our wide one stop shop offering, quick responses, maintenance services, analyses, audits and trainings simply makes your life easier. By working close to you we can provide the right solutions to your needs.
Actions speak louder than words.
Trust is earned every day. On site.
Valmet Field Services utilizes future tools
and revolutionizes services on site
The ability to predict the future provides a significant competitive advantage in industrial production. Valmet Field Services combines revolutionary new tools with decades of experience in process know-how and in maintenance work to move our customers’ performance forward. These tools bring remote information and expertise into our customers’ mills and plants.
Getting the full maintenance history via smart glasses, smartphones or tablets helps our service professionals and customers to make fast, accurate adjustments. Sensors and measuring devices send raw data to the cloud computing network. Through a meaningful dialogue with data, our experts know which data to analyze and how to utilize it.
Predictive maintenance combined with augmented reality is revolutionizing the way we serve our customers. Industrial internet based field service tools are already here to improve reliability, production uptime and cost efficiency
Meet our field services professionals
Guanghao Fu 符光昊, Product and Application Engineer, China
I work with reels and calenders. My main task is to provide solutions based on customers’ real problems. Our optimizations, improvement suggestions and solutions are tailored for each customer: such as process improvements, equipment upgrading and rebuild solutions.
An important part of my work is the various challenges and problems we face and solve on customer sites and they are also the driving force for our progress. It is important achievement for me when our proposal/solution is recognized by customer, when they decide our solution is best for them and they notice we bring benefits to them. It is worth of our hard work.
In June of this year, I had a possibility learn more when I worked with Finnish experts in a rebuild. After the rebuild we optimized the reel parent roll turn-up. It run very well after the start-up and the customer was very satisfied with the results. I liked this feeling I got, it was one of the most memorable experience.
Customers’ trust and acceptance is the driving force for my continuous development.
Bruno Lecluse, Project Supervisor, France
"What I like about my job is that the work is different every week, even every day. It all starts with the preparation of the project and installation. Contacting the customer, choosing the site team and training them. It is very diversified.
I just completed a two-month mission to supervise an erection of a pulp washing line, it was truly a great experience on a technical side. What I particularly like about my job is human contact, my team, the workers on site, the customers. It is all about communication and working with other people. The relationship with others is truly important to me and it is a part of the success of my projects and customer satisfaction."
Ulrika Bergström, Site Manager, Sweden
"During the last five years I have been responsible for four projects where new lime kiln or digester plants have been assembled. It is an incredible feeling when you see the last parts fitted and mounted successfully.
The best part of my work is variation: no two days are alike. The combination of technology, quality, speed, people and safe working environment drive me forward.
I feel motivated when we exceed our customers’ needs and expectations. In addition to achieving personal goals I’m able to help our company succeed by creating long-lasting relationships with the customers."
Tales Ribeiro, Field Service Engineer - Machine and Process Control, Brazil
"I work with our customers and their machines both on site and via remote connections. I analyze customer KPIs to assist operational and maintenance teams to make smarter decisions and I support our sales teams in finding products and solutions that fit to the customers’ needs.
What I like the best in my job is the interaction with customers, solving problems and being able to develop new technologies and products. I believe Valmet is the leader in technology and innovation, and I am proud to be a part of a winning team with a focus on customer excellence."
Tony Urbin, Technical Services Representative, USA
"In my work I plan and supervise press frame replacements and rebuilds as well as paper machine upgrades and improvements. I’ve been in business for almost 40 years in Beloit and Valmet and have experience in all product lines from headbox to reel.
I feel satisfied when a well-planned installation is executed and started-up successfully. And the positive feedback from the customers keeps me going!
I always do my best to do my job so that customer is satisfied and I show that they can trust me to help them with their paper machine problems. I feel I’ve succeeded in my job when they ask me to return in the future."
Miikka Hinkkanen, Service Mechanic, Finland
"My job is servicing and maintaining air systems at pulp, board and paper mills in South East Finland.
What I like the best is that I have versatile work assignments including a wide variety of tasks from planning to execution. I can influence on how and what I do, so that the air systems at the mills work properly. I feel as I am part of something bigger when do my work at the mills. Even the smallest tasks are important in large processes. Everything is connected here."
Paulo Ormeneze, Technical Assistance Manager, Brazil
"I have over 30 years of experience working first with small inspection and supervising tasks and continuing with large projects. In the 80s, for example, I was in charge of a technical erection of a digester in a time when we didn’t have computers, e-mails and mobile phones.
In my current job as Technical Assistance Manager the best part for me is that there is no routine. Every day is different with different tasks. It gives me a possibility to continuously develop myself, whether it’s about solving technical problems, supporting our customers or leading my team to a better performance.
Though most important part of the job is leading and developing people in our field services team. I feel privileged to being able to utilize my long experience to support my team members to grow their own professionalism."
Yuan Lingfei, Service Engineer, China
"I am a winder product engineer and my main job is winder site services and winder solutions sales support.
I like my job where I can make winders to work properly. Implementing good solutions to improve board or paper roll quality and keeping winders in good condition is the best part of my job. And the fact that I have great colleagues with whom we work together like one family. Most important motivation for me is the good feedback we get from the customers."