Expert Online migration to new Second Cloud Act now to avoid service disruption

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Valmet Tissue Converting is upgrading the Expert Online remote support infrastructure to ensure:

  • Compliance with the latest cybersecurity and data protection regulations
  • Higher connection stability and performance
  • Reliable and secure access to remote technical support

 

May 31, 2026

Migration deadline

 Without this upgrade, remote assistance may no longer be available

Migration type

Depending on your current setup, the migration may involve different types of activities

Cloud migration

In most cases, no hardware replacement is required and only a cloud configuration upgrade is needed.

  • Existing MGuard remains in place
  • Migration handled as a back-office activity
  • Included for customers with an active Expert Online subscription

Replacement of obsolete hardware

Older MGuard devices are not compatible with New second Cloud and must be replaced.

  • Hardware replacement required 
  • Remote assistance available only after installation
  • Replacing the device in advance helps avoid delays during machine stoppages

How to replace the hardware?

Actions needed

With EOL subscription active

  • Migration is handled proactively by Valmet
  • No additional costs for the migration
  • Cost of the new mGuard device not included
  • The EOL team will contact you to proceed with the migration

Expring subscription



Renew it in advance to avoid service interruptions and benefit from the free New Second Cloud migration.

Contact us to renew your subscription:

Roll and Packaging equipment: 
tpc.converting@communications.valmet.com

Fold equipment: 
tpc.fold@communications.valmet.com

Without EOL subscription

  • Migration is managed upon request
  • After the deadline, service reactivation or enabling will involve:
    • €1,200 activation/migration fee
    • €1,400 single support ticket or subscription purchase
Recommendation: Subscribe to Expert Online to ensure continuity and avoid extra costs.
Subscription packages:

4 tickets – € 2'600,00
7 tickets – € 4'300,00

Is the New second cloud migration mandatory?

Yes. It is required to continue using Expert Online remote support.

What happens if I don’t migrate?
Remote assistance may no longer be available, leading to longer downtime and higher costs for restarting.

Do I need to stop production for the migration?
In most cases, no production stop is required. Migration is handled as a back-office activity.

Is the migration free?
It is free for customers with an active Expert Online subscription. Without a subscription, fees apply.

I have multiple lines. What applies?
Different lines may fall into different cases. Our team will verify your configuration.

How long does the migration take?
Typically around 1–2 hours once scheduled.

How can I check the status of my subscription? 
Contact your designated EOL representative or contact us at the following emails:

Converting Roll and Packaging equipment
tpc.converting@communications.valmet.com

 

Converting Fold equipment
tpc.fold@communications.valmet.com