Forward Talks podcast

Episode # 3
Good customer experience at the heart of lifecycle services

Great customer experience is definitely a differentiating factor when customers select their partners. In this podcast we hear what good customer experience means to Juan Constabel, Operations Manager for CMPC Biopackaging-Boxboard, Maule and Valdivia Mills in Chile interviewed by Peter Hernandez, Mill Sales Manager at Valmet. With our guests Eero Halmari, Concept Development Manager and Ilkka Kytöjoki, Agreements Manager, both from Valmet, we analyze CMPC’s comments and discuss on a general level how different megatrends impact agreements.

Podcast host

Petri Lakka

Vice President, Services Development, Valmet

Petri works as Vice President, Services Development, and has a decades-long experience in developing services.

Podcast guests

Juan Constabel

CMPC Boxboard

Juan is Operations Manager for CMPC Biopackaging-Boxboard, Maule and Valdivia Mills in Chile. He has 30 years’ experience in pulp, cardboard and paper business under CMPC subsidiaries.

Peter Hernandez

Mill Sales Manager

Peter is responsible for Valmet’s Paper & Tissue Sales in the Andes Region in South America. He has a Chemical Engineering degree and over 10 years of sales experience in Valmet.

Ilkka Kytöjoki

Manager, Service Agreements

Ilkka is in charge of Performance Agreements, as a main contact between Valmet and customers. Ilkka has been working in Valmet over 15 years in many different position, mostly close to customers sites globally.

Eero Halmari

Concept Development Manager

Eero is responsible for agreement business development in the area of services. He has worked for almost 20 years in different positions at Valmet, including sales, marketing, account management and project management.

Listen to the podcast in English and Portugese

Listen to more episodes

Episode 1

Wood-based fiber - new opportunities

The growing demand for sustainable materials in packaging as well as in textile materials calls for new innovations in wood-based fiber products. Listen in and be updated on wood-based fiber product innovations and achieving sustainability targets.

Emmi Berlin, Jarkko Tuominen, Petri Rasinmäki
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Episode #2

Market outlook in pulp and paper industry

Markets have been going through a lot of changes such as the effects of the Covid pandemic on paper production. In this first episode of 2021, we will talk about the new megatrends and analyze what we can expect from different paper grades in 2021.  

Alejandro Mata, Juho Pyrrö
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Episode #4

How to maximize value of agreements for all parties?

Well prepared agreements create the basis and trust for good cooperation between the parties. Contract design and data management are an essential part of a good agreement process. It is also good to understand the key friction points when planning agreements.

Sally Guyer, Tim Cummins
Board and paper Energy Pulp Tissue Innovations Digitalization Expert’s voice English