A Service Agreement is a joint commitment for a shared journey forward
At Valmet we have had the pleasure to work on a shared journey with our customers around the world for over decades. One way to benefit of our experts' experience and knowhow, and getting them as part of your team is through Service Agreements. The agreement might be big or small, we are always committed to moving your performance forward. Service agreements also bring alive our core commitments: Safety comes first, Close to you, Solutions to your needs and People you can trust.
Agreement targets aligned to your KPI’s
The scope of the agreement can include services for reliability, performance or new technology – or services for all of them. Common for all, the agreements are always aligned with your business targets. You will have our experts working as part of your team or available when needed. We deliver improved predictability and reliability of your processes and overall performance, leading to savings in time and money. Let's share our journey forward!
The benefits of a service agreement in a nutshell:
- Agreement aligned with your Key Performance Indicators (KPIs).
- Aligned way of working together for shared goals
- “Fast lane” availability of assigned experts
- Improved predictability of your process and costs
- Effective execution, saving time and money through fast decision making
- Joint innovations
- Peace-of-mind on agreed content
- Results that improve your process reliability and performance
We have gathered together stories on successful co-operation based on service agreements between our customers and us. Have a look!
Customer success stories and articles
A Service Agreement is a joint commitment
Valmet's experts have decades of experience from working with customers around the world. One way to benefit of their experience and getting them as part of your team is through Service Agreements.
CMPC and Valmet in partnership: True shared journey
Strong partnerships are built on people. “We work as one team and have built many personal relationships over the years,” says Jorge Aldana, Director of Project and Industrial Development at CMPC Papeles. This is a story about people working together towards a common goal. CMPC Chile describes it as a strategic partnership with Valmet.
It’s a Shared Journey Forward to stay ahead
Maintenance is not an island that you can execute, plan and develop separately from production. When analyzing the effectiveness and cost competitiveness of mill maintenance, the availability targets must be taken into account. Ahlstrom and Valmet have worked together to develop Ahlstrom’s maintenance methods and improve maintenance efficiency.
Cooperation moves Whakatane forward in improving performance
The Whakatane board mill in New Zealand was able to optimize their existing processes to gain their maximum potential through a Performance Agreement with Valmet. “The benefit of the Performance Agreement is that you have direct access to all the experts you really need.” says Mark Hammond, Head of Production, Whatakane mill.
Roll service agreement increases reliability
Close partnership with Valmet and Savon Sellu increased cost efficiency and roll availability.
Segezha Pulp and Paper Mill and Valmet’s shared journey forward
Segezha Pulp and Paper Mill, located in Karelia region, is Russia’s largest producer of high-quality sack paper. The company has a Valmet co-operation service agreement for maintenance and remote control of the FormMaster breast roll shakers on both of its paper machines. The service agreement has increased the reliability of the mill ensuring that the paper they produce remains of high quality.